REAL TIME MONITORING
Track Brand Health
Track keywords, brand mentions, across social platforms, news, and blogs.
It's not just about who is talking, but how they feel. Using advanced AI, we categorize mentions by sentiment—identifying if a post is positive, a customer question, or even humorous in tone. This allows you to filter out the noise and focus on what requires your immediate attention.
Never miss a conversation that matters. Our tool scans the entire web in real-time to provide a 360-degree view of your brand's presence. From viral threads on social media to deep-dive industry blogs and major news outlets, we aggregate every mention into a single, unified dashboard.
In the digital world, timing is everything. Our real-time monitoring ensures you are the first to know when a trend starts or a crisis emerges. Set up custom triggers for specific keywords so your team can respond to customer feedback or PR opportunities the moment they happen.
ALERTS
Get notified about sudden spikes
Monitor sudden spikes in various patterns across multiple platforms
Our monitoring engine establishes a "behavioral baseline" for your brand, learning what a normal day of activity looks like. When mentions or keyword volumes deviate from this norm, the system flags it as a spike instantly. This allows you to identify a viral marketing success or a brewing PR issue in real-time, rather than discovering it hours later.
Avoid "notification fatigue" by telling the system exactly what matters to you. You can customize the sensitivity of your alerts based on your brand's specific scale. Set rules to only be notified when activity hits a certain percentage increase or when a spike occurs within a specific high-priority platform or region.
Speed is the most critical factor when a spike occurs. Our alerting system ensures that the right data reaches the right people immediately. By integrating directly into your team's existing workflows, you can move from "notified" to "acting" in seconds, with all the necessary context delivered right in the alert.
ANALYTICS
Sentiment & Emotion Analysis
Understand not just what people are saying, but how they feel; across sentiment, emotion, and intent.
Every post or review has an underlying purpose. Our AI goes a step further by classifying the intent of the user. Whether they are looking to make a purchase, seeking technical support, or simply sharing a suggestion, we tag the interaction so it can be routed to the correct team immediately.
By mapping feelings over time, you can correlate emotional spikes with specific events, like a new product launch, a PR campaign, or a service outage, to see exactly how your strategy impacts your audience's heart.
Manually reading every comment and review is impossible at scale. Our AI does the heavy lifting by instantly processing every mention and classifying it into three clear categories: Positive, Neutral, or Negative. This high-level overview allows you to immediately see the general "mood" of your audience across all platforms without the manual labor.
REPORTS
Custom Reports
Create detailed, shareable reports for internal teams or external stakeholders.
No more generic templates that include data you don't use. Our intuitive builder allows you to select the specific metrics, charts, and date ranges that matter to your current goals. Whether you need a deep dive into sentiment or a high-level overview of mention volume, you can assemble a professional report in minutes.
Reporting shouldn't be a weekly chore. Set up automated schedules so your team and stakeholders receive the latest data exactly when they need it. You can configure reports to be sent directly to email inboxes, ensuring everyone stays aligned without you having to click "Export" every Monday morning.
Different stakeholders need different levels of detail. Our reporting tool helps you translate complex data into clear, "at-a-glance" summaries that executives can understand instantly. Focus on the KPIs that prove ROI while keeping the raw data available for the technical teams who need it.
AI DIGEST
Periodic Performance Summary
Automatically generated summaries that highlight what actually matters.
Stop spending hours sifting through raw mentions and spreadsheets. Our AI Digest automatically aggregates data from all your tracked sources and synthesizes it into a concise narrative. It does the heavy lifting of reading and organizing, providing you with a finished summary so you can start your day with a clear understanding of your brand's status.
In a sea of digital noise, not every mention is a priority. Our AI is trained to filter out the "fluff" and surface the events that have a real impact on your brand health. Whether it's a sudden shift in customer sentiment or a specific topic trending among your audience, the Digest highlights the "headlines" so you never miss a critical development.
Communication is key to cross-team alignment. The AI Digest creates professional, easy-to-read briefings that are perfect for sharing with stakeholders or upper management. Instead of sending a complex dashboard link, you can provide a high-level overview that explains the "big picture" in plain language, making it easy for everyone to stay informed.
AI Assistant
Ask anything about your brand
Ask anything about your brand and get answers powered by real customer conversations across web.
Stop digging through complex filters or building manual queries. Our AI Assistant allows you to interact with your brand data using plain English. Whether you're a marketing manager or a CEO, you can simply "chat" with your data to uncover insights without needing to be a data analyst.
The AI Assistant doesn't just give you data; it helps you understand what to do next. By asking for summaries of pain points or lists of recurring questions, you can quickly identify where your team should focus their energy to improve brand health or customer satisfaction.
About Us
At SocialSonar, we are a team of engineers and product thinkers obsessed with the "Missing Feedback Loop."
While working at global tech giants and agile startups, our founders, realized a critical gap in the market. Businesses were drowning in noise but starving for insight. The technology existed to push content out, but the tools to pull insights in were outdated, expensive or shallow
We set out to build a platform that to the find the signal in this chaotic world of social media with AI.