Logo

REFUND POLICY

Last updated November 10, 2025

This Refund Policy describes the terms applicable to refunds for our services (“Services”) provided by Tapti AI Technologies Private Limited (doing business as SocialSonar) (“we,” “us,” or “our”) and accessed via https://socialsonar.app.

Please read this policy carefully. By subscribing to our Services, you agree to these terms.

1. GENERAL POLICY

All purchases and subscription fees are non-refundable except as explicitly stated in this policy. We do not provide refunds or credits for any partial subscription periods, unused monthly credits, or unused recharge credits, except as outlined below for Yearly Subscriptions.

2. SUBSCRIPTION PLANS

A. Monthly Subscriptions

  • No Refunds: We do not offer refunds or credits for monthly subscription plans.
  • Cancellation: If you cancel your monthly subscription, your cancellation will take effect at the end of your current paid billing cycle. You will continue to have access to the Services until the end of that billing period.

B. Yearly Subscriptions

If you are subscribed to a Yearly (Annual) plan, you may be eligible for a pro-rated refund only if you cancel your subscription before the end of your annual term. The refund will be calculated as follows:

  1. Your subscription will be converted to a monthly plan, and you will be charged the standard monthly rate for each month you have used the service, including the month in which you cancel.
  2. The total pro-rated monthly charges will be deducted from the original yearly subscription price you paid. The remaining amount will be your refund.

Example:

  • You paid $1,000 for a Yearly plan.
  • You cancel in the 3rd month.
  • The standard monthly rate is $99.
  • Your pro-rated charge is: 3 months × $99 = $297
  • Your refund will be: $1,000 − $297 = $703

Important Note: If the calculated pro-rated charges are greater than or equal to the total amount you paid for the yearly subscription, you will not be eligible for a refund.

3. PREPAID “RECHARGE” CREDITS

  • No Refunds: Prepaid “Recharge” credits (purchased as “Buy more credits as per need”) are non-refundable under any circumstances, even if your account is cancelled or terminated.
  • Expiration: As stated in our Terms of Use, these credits are valid for one (1) year (365 days) from the date of purchase and will expire if unused.

4. HOW TO REQUEST A REFUND

To request a refund for a Yearly Subscription, you must contact us directly at admin@tapti.ai. We will not process refunds for any other method of cancellation. All refund requests are subject to our review and approval based on the terms in this policy.

5. CONTACT US

If you have questions or comments about this Refund Policy, you may email us at admin@tapti.ai.